BUDSSMOKE operates in accordance with all applicable Canadian cannabis laws and regulations. Due to the regulated nature of cannabis products, the following refund and return terms apply to all purchases made through our website.

1. Final Sale Policy

All cannabis product purchases are considered final once an order has been delivered.

For health, safety, and regulatory reasons, BUDSSMOKE does not accept returns or exchanges on cannabis products except in limited circumstances outlined in this policy or where required under applicable law.

2. Refunds & Replacements

Refunds, store credits, or replacements may be considered in the following situations:

• An incorrect item was shipped
• A product arrived damaged or defective
• An order fulfillment error occurred on our end

To request assistance, customers must contact us within 48 hours of delivery and provide:

• Order number
• Description of the issue
• Clear photographs of the product and packaging, where applicable

All refund or replacement requests are reviewed on a case-by-case basis and approved at the sole discretion of BUDSSMOKE.

3. Non-Eligible Refund Requests

Refunds, returns, or exchanges will not be provided for:

• Change of mind
• Customer dissatisfaction with product preference or effects
• Incorrect product selection made by the customer
• Opened, used, or partially consumed products
• Delivery issues caused by incorrect or incomplete shipping information provided by the customer

4. Approved Return Conditions

In the rare event that a return is authorized:

• Products must remain unopened, unused, and in original packaging
• Returned items must comply with all applicable cannabis laws and regulations
• Unauthorized returns will not be accepted or processed

5. Order Cancellations

Orders may only be cancelled prior to shipment confirmation.

Once an order has been shipped, it cannot be cancelled or refunded except where required by law or approved under this policy.

6. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your financial institution or payment provider.

7. Compliance & Reservation of Rights

All refund and return determinations are made in accordance with applicable cannabis regulations, payment processor requirements, and internal compliance policies.

BUDSSMOKE reserves the right to deny any refund, replacement, or return request that does not meet the conditions outlined in this policy.

8. Contact Information

For refund, replacement, or return inquiries, please contact:

BUDSSMOKE
Phone: 1-855-221-BUDS (2837)
Address: 3-1133 Markham Rd, Scaarborough, ON M1H 2Y5